+48 (58) 511 20 00


Card related supporting services

We have the appropriate tools, expertise and resources required to manage card related processes that support the issuing of payment cards.

Transaction monitoring and fraudulent transaction handling

Our dedicated team and infrastructure for the process of transaction monitoring and fraudulent transaction handling guarantees the highest standard of security. We have the necessary knowledge and experience, we provide professional support and a set of the necessary requirements and good practices in this field.

We can provide reporting of fraudulent transactions to international payment organizations in accordance with the applicable regulations, as well as to the Partner in the agreed manner.

Card and transaction complaints and chargeback handling

We have the tools, experience and resources necessary to handle card and transaction complaints and chargeback processes for the Partner (reversal, chargeback, representment, pre-compliance, compliance, pre-arbitration, arbitration, good faith) in accordance with the regulations of international payment organizations.

24 h/365 Call Center Service

Our professional team can provide a 24h telephone service for Partners and cardholders. The team can provide support for card-related services including:

  • -      card activation, card blocking, etc.,
  • -      enabling / disabling contactless functionality and online payments,
  • -      changes of transaction limits,
  • -      24-hour monitoring of transactions and contact with the cardholder in case of fraudulent transactions (first line support),
  • -      handling of inquires and compliants (first line support) for both the Partner's personnel and the cardholders.

The scope of services for the Partner and cardholders can be agreed to suit individual requirements.

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Head Office

Cardera sp. z o.o.
Arkońska 11, 80-387 Gdańsk

Phone Numbers

Tel. +48 (58) 511 20 00
Fax +48 (58) 511 20 01


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